Privacy Notice
Last updated November 5, 2026
Robert E Walker, doing business as Field Service Alliance Software ("we") is the data controller for personal information collected through fsmalliancehub.com and its apps. This notice explains what we collect, why, and your choices.
What we collect and why
- Account details (name, business name, email, phone, login) — to create and run your account. Basis: our contract with you.
- Business information (trades, ZIP codes, license number, photos, jobs, prices, truck stock) — to provide the software. Basis: contract.
- Homeowner requests (name, phone, email, address, the problem described) — to route the request to the local contractor. Basis: the homeowner's request and our legitimate interest.
- Support messages — to help you. Basis: legitimate interest.
- Usage and device data (pages visited, IP address, browser) — to keep the service secure, prevent fraud and improve it. Basis: legitimate interest.
Who we share it with
- Service providers who host and run the software for us.
- Our payment processor, Stripe, for taking card payments, managing subscriptions, tax and receipts.
- The local contractor a homeowner's request is sent to.
- Professional advisers such as lawyers and accountants.
- Authorities, when the law requires it.
We never sell personal information, and we do not share data between separate alliances.
How long we keep it
We keep information while your account is active and as long as needed for legal and tax records. After that it is deleted or made anonymous.
Your rights
You can ask to see, correct or delete your information, or object to how we use it, by contacting us. We will answer within 30 days.
Security
We use encryption, access controls and separation between alliances to protect your information.
Cookies
We use only the cookies and browser storage needed to keep you signed in and make the apps work, including offline. You can clear them in your browser settings.